I have been working in great depth with Amy regarding the purchase of my very first hot tub. Amy is by far THE BEST in the industry! Amy took as much time as I needed for her to teach me every aspect of spa's. I have never owned one in the past but I am now very confident with the purchase I have made. As a disabled 39 year old guy with 5 rods and 29 screws in my spine I was not sure which type of spa would be best for me. Thanks to Amy I know I made the right choice and cannot wait for delivery day so I can start feeling better!!! THANK YOU AMY!!!
I had shopped hot tubs all day and Allstate was my last stop. Andy McCarthy asked ME questions! He understood I didn't know enough to ask smart questions, so he got me talking about what I wanted. Now that my tub is here, he is still right there talking me through every step. The delivery guy was helpful and full of information and when a part was found to be broken, Dimitri drove right over with the replacement part! Being a beginner, I had a bit of a problem getting everything right with the chemical balance, I must have driven Chris and Andy nuts with calling them constantly. Andy offered to come over AFTER work and on his day off! He said he understood how I was excited to get in the tub and relax and he wanted that to happen. And it is all good now thanks to Andy McCarthy and his crew. I am overwhelmed by the quality of customer service and tell everyone my story because it's not the normal way of doing business very often anymore! I am so glad I walked into Allstate.
First off, I loved the Novi store and thought it was clean and well decorated. I wanted to buy everything in the store! Secondly, Amy Allard did a fantastic job by helping my husband and I purchase our first hot tub. Amy was very knowledgeable about the hot tubs that were available in her store without being pushy or overbearing. Amy instantly made us feel welcome and was great at assisting us with any questions we had about our purchase even after it arrived at our home. We love our new hot tub and will definitely be recommending Allstate to our friends and family! Thank You!
Our experience with Bill and the service team in Novi has been outstanding. My husband and I went in just to browse and we ended up buying due to the knowledge and time Bill took to find us the perfect model at a great price. I would highly recommend Bill and the Allstate team for any spa and game room purchases as the service is top notch and the merchandise is very high quality.
Farmington hills, Michigan
Excellent store and fantastic staff! We have been considering a hot tub purchase for 2 - 3 years and finally decided to pull the trigger. Being as we have been considering this for years we HAD planned on shopping at multiple stores for best deal, but once meeting Andy at the Allstate location in Livonia (first store we visited) we were so impressed with Andy's knowledge and honesty and TRULY helping us pick the tub that suited our needs, he actually recommended a cheaper model (but we ended up choosing the more expensive), really appreciated this, did not feel as if he was just trying to make the sale. We have had hot tub for 1 week and we ABSOLUTELY LOVE it and couldn't Thank Allstate/Andy enough. Great job!!!