Returns and Refunds
Allstate Home Leisure offers a 15 day return policy with no restocking fee.
How Do I Return an Item?
If for any reason you aren't completely satisfied, you can return any item in its original condition within 15 days of the date of receipt for a full refund or exchange (Shipping is non-refundable, buyer pays return shipping. This amount will be deducted from refund). All merchandise returned must be in new unopened packaging and have original receipt.
All returned items must be in new/original condition in which received unless returning a damaged or unsatisfactory item. Merchandise that has been reported as perfect condition by the customer before return will be charged if item is received damaged.
A return authorization is required for all returns. Please contact online sales at 888-499-8110 to obtain a return authorization. All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified with a customer representative.
If merchandise is received damaged, please note on delivery paperwork with the delivery person of the damage. If merchandise is received damaged upon delivery, customer must contact online sales department at 888-499-8110 within 72 hours to report damage and to receive a return authorization.
All original packing material must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. Allstate Home Leisure is not responsible for any items that are discarded by the customer. MERCHANDISE MUST BE RECEIVED BACK IN WAREHOUSE BEFORE ANY REPLACEMENT/REFUND WILL BE ISSUED. Full purchase price will be refunded, less any exchange fees and shipping fees, within 15 days of receipt of item in our warehouse.